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CX Files

May 31, 2019

Srikanth Iyengar is the Group CEO for Europe of Conduent, a major international business process service company with expertise in digital platforms and a technology-focused approach to customer experience.

In our conversation Srikanth talks about the evolution of customer service away from the contact centre to a world...

May 24, 2019

Steve Jones is the Head of Insights and Data for Capgemini North America. He has a background managing both AI and Big Data for Capgemini and is a leading global expert on how companies use data for insights and improved CX.

In this episode of CX Files he talks about using data insights to create great CX and the effect...

May 17, 2019

Mark Davies is a business design expert at PA Consulting with a focus on customer disruption and also author of a recent study titled Customer 4.0. This research explores different demographic groups and how different behaviours are making modern customers extremely complex.

In this episode we explore some of the...

May 10, 2019

Christine Bardwell is the Senior Principal Strategy for Oracle Loyalty and Commerce and she is responsible for all the global go to market strategy for Oracle Loyalty.

Before Oracle, Christine was an industry analyst at companies including IDC and Ovum and therefore she has spent several years analysing the markets that...

May 3, 2019

Sarah is the Chief Happiness Officer at Happy Coffee Consulting. She is also the Head of Customer Service at Sure Petcare managing a customer service team that works across borders using several languages. For CX Files she is speaking in her Happy Coffee capacity.

Sarah speaks on this podcast about Employee Experience...