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CX Files

Jun 25, 2021

GigCX Discussion

In this episode of CX Files we talk to a leading management consultant, a provider of a GigCX platform, and a user of GigCX to ask what is GigCX and why is it taking off in 2021?


Vinay Gupta, Senior Expert, McKinsey & Company

Jun 17, 2021

What is Contact Center Implementation? How do you create a new contact center in 2021? How do captive centers or BPOs enter into new locations and build a contact center?

Victor Pereda is CEO of Nearsol, based in Irvine, CA. Nearsol is a BPO, but also has a background in real estate and still advises on how how to build...

Jun 10, 2021

Alex Mead has a long track record in CX director roles in various brands. He is presently based in Bahrain and is the Executive Director of Customer Service Experience for a new Middle East startup that is still in stealth mode - brand to be revealed in a few months.

Alex has been vocal about the sheer number of lists...

Jun 3, 2021

Helen Hickin is the founder and CEO of ICON Communication Centres, based in Prague in the Czech Republic. ICON is focused on CX, inside sales, and account management for B2B brands.

Most of the time when we focus on CX strategy we tend to focus on B2C - the end consumers - but B2B remains critically important and has...