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CX Files

May 31, 2019

Srikanth Iyengar is the Group CEO for Europe of Conduent, a major international business process service company with expertise in digital platforms and a technology-focused approach to customer experience.

In our conversation Srikanth talks about the evolution of customer service away from the contact centre to a world of data analytics and technology platforms and what this means for the partners asked to provide this kind of expertise by their clients.