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CX Files

Jan 25, 2024

Jo Garland is an experienced CX professional. She is based in Surrey in the UK, close to London.

In this interview Jo is speaking in a personal capacity as Peter Ryan called to ask about her experience of a Master's Degree in Leadership at Henley Business School. Jo graduated in 2021 with a distinction so the research...

Jan 19, 2024

Randy Arellano is the head of sales and marketing at DATAMARK. He is based in Dallas, Texas. 

DATAMARK offers contact center and Business Process Outsourcing (BPO) services with delivery centers in the US, India, and Mexico.

In this discussion with Mark Hillary, Randy talks about how rapidly the entire BPO landscape has...

Jan 11, 2024

Every analyst and journalist is saying that AI will be important in 2024. It's obvious... but what are the less obvious predictions we can make for CX trends in the new year?

CX Files host Peter Ryan (Canada) hosted a discussion focused on CX in 2024 featuring: