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CX Files

Feb 28, 2020

Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company focuses exclusively on helping companies develop customer-focused cultures. Jeff is based in San Diego, CA.

In this episode Jeff talks about metrics, building great relationships and the one big...

Feb 21, 2020

Michael Valdsgaard was until recently the senior VP of digital transformation at IKEA. He led the team that created the hugely successful IKEA Place app that allowed customers to see furniture in their home before they bought anything through the magic of Augmented Reality (AR).

His new company, London Dynamics, is on a...

Feb 14, 2020

Neil Rae is the Chief Customer Officer of VXI Global Solutions. The company HQ is Los Angeles, although Neil is based in Toronto. With 43 global locations from the west coast of the US to the Philippines, and over 35,000 employees they are a major player in designing CX solutions.

In this edition of the podcast...

Feb 7, 2020

Adrian Swinscoe is an adviser, writer, and speaker with a focus on CX and customer service. He writes regularly about CX in the business journal Forbes and he has published several books on CX, including Punk CX in 2019.

In the podcast we explore Adrian's view on Punk CX and how to plan for a back to basics strategy.

Feb 5, 2020

CX Files is about to become a book and the launch event will be in Las Vegas this coming June! See you there...

CX Outsourcers

Mark Hillary