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CX Files

Aug 31, 2018

In this edition of the podcast I’m really pleased to be speaking with one of the most important experts and advisors on customer experience strategy globally - Shep Hyken. Shep is a best selling author, trainer, advisor, speaker and all round expert on CX. He advises several Fortune 100 companies and has been focused...

Aug 24, 2018

Peter Ryan, is the Founder of Ryan Strategic Advisory. He is one of the most respected CX analysts in the world today and is constantly on the road, either advising clients or speaking at conferences.

In this interview, Mark Hillary speaks to Peter about CX and automation. How are tools such as AI and RPA affecting CX...

Aug 17, 2018

In this bonus episode before the season of interviews begins, Mark Hillary asks if the regional trade associations charged with promoting CX and BPO around the world are actually doing their job - or just stuck in the past?