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CX Files

Nov 25, 2021

Ian Jackson is the CEO at Enshored, based in Los Angeles, California. Enshored is focused on innovative startups - especially e-commerce - but in this episode he talks to Peter Ryan about startup e-commerce and what this can teach the retail and e-commerce giants.

Nov 18, 2021

Hui Wu-Curtis is the COO at SupportU based in Phoenix, AZ.

In this episode, she talks to Peter Ryan about CX impact sourcing and how it can be used domestically inside the US as well as internationally.

Nov 11, 2021

Tariq Alinur is the founder and CEO of Brayn CX, based in Miami.

We have all become more used to using Teams and Zoom for work during Covid, but are customers now demanding video chat for service? Tariq believes there is an increasing demand... he discusses video chat for CX with Peter Ryan.

Nov 4, 2021

Tamar Ravelli Is an international recruitment consultant at Talingual, based in Belfast, Northern Ireland.

Tamar is focused on multilingual recruitment in Europe so she is the ideal person to give an update on how BPO recruitment is recovering after the pandemic.