Feb 5, 2026
Rob Joubert is the founder and CEO of Boomerang BPO. He is based in Cape Town, South Africa.
2025 was the 20th anniversary year for Boomerang, so at the end of the year Peter Ryan called Rob to talk about BPO and CX trends and what it takes to build a successful BPO operation from the ground up.
20 years into the...
Jan 29, 2026
Last November, Leigh Hopwood, CEO of the CCMA (Contact Centre Management Association), was on the CX Files talking about the 25th anniversary of the European Contact Center and Customer Service Awards (ECCCSAs).
https://cxfiles.libsyn.com/cxfiles/leigh-hopwood-ccma-25-years-of-the-ecccsas
At those awards on November...
Jan 22, 2026
This special live episode was recorded on January 21, 2026 live in London, UK. This is the 400th episode of the podcast.
Lian Rowlands quizzed Peter and Mark about the origin of CX Files and what they plan for the future of the podcast...
Thanks to everyone who attended the live event in London last night - it was great...
Dec 31, 2025
Happy New Year for 2026 from Peter and Mark at the CX Files podcast. We asked our listeners to send some thoughts about 2025 and the year ahead...
If you listen to this episode you will hear messages from the Netherlands, Philippines, UK, South Africa, Australia, Canada, and Brazil... that's North America, South...
Dec 11, 2025
CX Files Episode 400 Live in London – January 21, 2026
Join Mark Hillary and Peter Ryan, co-hosts of the CX Files podcast, for a special live networking event in London as they celebrate the...