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CX Files

Jul 26, 2019

In this episode of the podcast we are exploring the perception and reality of working in different global locations after the news this week that airlines such as BA and Lufthansa are not flying to Cairo because of "security concerns." How do executives working in BPO and CX separate perceived risk from reality?


Jul 19, 2019

NOTE: Sound quality is below usual in this episode thanks to the conferencing system we were using having a 'muddy' effect on the sound - apologies... lesson is to call direct, not through conference lines :-(

Alan Graham is the Chief Commercial Officer at Mindpearl, based in Cape Town, South Africa. Mindpearl was born...

Jul 12, 2019

Felix Serrano is the co-founder and CEO of Activus Connect. The company is a certified women and minority-owned customer engagement organisation and they are operating across all of the continental US and Puerto Rico - based out of Orlando, Florida.

Activus Connect is building a new platform for customer experience...

Jul 5, 2019

Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all over the world managing and consulting on technology and they have a strong focus on CX and customer analytics. 

Each year for the past 22 years, Dimension Data has...