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CX Files

Apr 27, 2023

Who managed the limousine logistics at the Academy Awards in Hollywood, California earlier this year? You might not expect it, but one of the leading customer care and dispatch services for luxury autos is based in Serbia.

Marko Torovic is the founder of NSourcing, a specialist BPO focused on limo logistics and...


Apr 20, 2023

It's that time of year again - the 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey is being revealed by Peter live in Poland at exactly the same time as this episode drops - so if you are downloading this on April 20th 2023, then you are one of the first to hear the results!

Which are the most favoured...


Apr 13, 2023

Call that a CX strategy? No mate, this is a CX strategy...!

Anyone who follows Peter knows that he loves 80s pop culture so we can't avoid a reference to Paul Hogan here because this week CX Files is going down under. Peter talked to Simon Kriss - a CX veteran based in Melbourne - about what's happening in BPO and CX in...


Apr 6, 2023

Johan Steyn is a Human-Centered Artificial Intelligence advocate and thought leader. He was recognised by Swiss Cognitive as one of the top 50 global voices on AI. He is a Research Fellow at the School of Data Science and Computational Thinking at Stellenbosch University and an Adjunct Professor at the School of...