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CX Files

Sep 28, 2023

Terry Rybolt is the Chief Revenue Officer at LiveXchange Technologies. He is based in Boston.

LiveXchange is a platform that allows companies to augment their existing customer service processes with a team of gig workers - a bench of GigCX. This talent can be called on daily or occasionally, as and when it is required....

Sep 21, 2023

Beza Tekola is a doctor. She is a gastroenterologist based in Fairfax, Virginia. Beza founded Suture BPO to help manage the back office processes within healthcare organizations. In this conversation with Peter Ryan, Beza talks about why healthcare needs BPO expertise and what is especially important about the...

Sep 14, 2023

Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled the Impact Sourcing Alliance. The role of the new alliance is to support the education and information sharing of Impact Sourcing globally across the broad BPO and CX...

Sep 7, 2023

Cheryl Paarwater is the founder and Managing Director of Call Lab BPO - based in Cape Town, South Africa.

Cape Town faced a recent wave of violence during a series of taxi strikes. Peter called Cheryl to find out what's really happening and why we should still have confidence in CX services from South Africa.

Sep 6, 2023

This is just a short alert to let you know that CX Files will be back from our summer break tomorrow - remember to tell your friends and contact Peter Ryan or Mark Hillary if you have ideas or questions for the show...