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CX Files

Feb 25, 2022

Paula Kennedy Garcia is the global head of Trust & Safety and Content Moderation at Concentrix. Paula is based in Belfast.

In this episode, Paula explains to Peter the importance of a T&S strategy and how it's essential to protect both customers and employees when managing content moderation.

Feb 17, 2022

Stephen Loynd is a great friend of the CX Files. He is the founder and principal analyst at TrendzOwl, based in Virginia, US.

Stephen joins the CX Files this time to explore the effect of the Great Resignation on jobs and careers in CX... will we see better careers, more flexibility, and the growth of GigCX?

Feb 10, 2022

Terry Rybolt is the Chief Revenue Officer of GigCX platform LiveXchange - he is based in Boston, MA. 

Terry has just published a new book called "Don't Fear The Gig Worker: GigCX And The Employment Reboot" - written with Mark Hillary from this podcast.

Peter Ryan talks to Terry about GigCX, the Great Resignation, and...

Feb 3, 2022

Shira Dodi is the VP of Global Support at Checkmarx in Israel.

In this episode Shira talks about cybersecurity, data protection, and how CX companies can protect important customer data.