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CX Files

Sep 27, 2019


Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa.

Knowledge Executive recently conducted research on behalf of the CX Blockchain Institute - featured here last week. In this episode, Mark talks about the new research and how CX executives can use blockchain.

Sep 20, 2019

Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX can benefit from the use of blockchain.

Shelli is based in Las Vegas. In the podcast she explains how blockchain can be a game changer for CX.

Sep 13, 2019

Ian Barkin is the Chief Strategy and Marketing Office at SYKES, based in Tampa, Florida. He has a long history in innovation and automation strategy and if you have taken an RPA course on LinkedIn then he probably wrote it.

In the podcast Ian explores RPA, innovation, and the future development of customer...

Sep 6, 2019

Clinton Cohen is Managing Director of iContact BPO in Johannesburg, South Africa. He published a recent blog focused on the way recruitment is changing in CX and how agents need new skills to cope with emerging tech and multiple channels.

In this episode, I ask him about the points he raised. Are we really about to see...