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CX Files

Sep 28, 2018

Simon Dillsworth is Executive Business Partner at Praxidia, which is a management consulting firm spun out of CX firm Teleperformance at the start of 2018.

Simon has a long track record in both management consulting and CX and the Praxidia team will be speaking at the CX Tech conference in London on October 12th. I will be speaking at the event and my focus is how the CX specialists are charging for emerging technologies and automation. I caught up with Simon to get his thoughts on this subject.

NOTE: At one point Simon says "per hour per hour" instead of "per hour per FTE" - just as clarification.