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CX Files

Feb 2, 2023

John Sills is MD at The Foundation, based in London.

The Foundation is a management consultancy focused on growth, but in this episode of CX Files Mark Hillary talked to him about his new book 'The Human Experience.' Published by Bloomsbury the book is out TODAY so this is a CX Files exclusive - probably the first media interview post publication of the book.

The Human Experience is focused on CX and how companies need to find a better blend of digital and human CX - in particular retaining the human element of customer service where it remains essential.