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CX Files

Dec 9, 2021

Gill Marchbank is CEO and co-founder of ResQ, based in Hull, UK. ResQ is a customer service specialist that was recently named a 3-star company by the Best Companies organisation.

This is an accreditation focused on employee feedback and 3-stars means world-class - the only BPO with this accreditation in the UK.

In this episode Gill talks about building and maintaining a great employee culture and how that translates into great CX.