Preview Mode Links will not work in preview mode

CX Files

Jun 29, 2023

Amy Bennet Roach is the VP Sales and Marketing at Blue Ocean Contact Centers. She is based in Halifax, Nova Scotia, Canada.

Amy talked to Peter Ryan about her views on the future for CX at present and in particular how smaller and medium-sized players can offer more agilty and flexibility when working with clients. Is smaller and more focused better?

Amy also talks about her own experience as a podcaster (Deep CX) and the insight that she has gained by talking to many people across this industry.