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CX Files

Apr 15, 2020

Yoni Epstein is the founding chairman and CEO of itelBPO, based in Montego Bay, Jamaica. ItelBPO has become a leader in the nearshore BPO industry in recent years with a move into Mexico, the Bahamas, work from home agents in the USA itself, and a new centre under construction in St Lucia.

I called Yoni at his home to catch up on the effect on his business, the nearshore market in general and what he is advising his clients to do right now.