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CX Files

Oct 26, 2018

Thomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with proven track record of leading multi-national teams and business programs in the Service and Commerce industries.

In this episode, Thomas and I are talking about the length of customer service...

Oct 19, 2018

Giovanni Tavani is the director of Global Customer Care and Social Media at Royal Canin, based in France. He recently joined Royal Canin and was previously the head of social customer care at Dell - a company he stayed at for 17 years.

Royal Canin is one of the leading premium pet brands globally. If you have a dog or...

Oct 12, 2018

Stephen Loynd is the global program director of the digital transformation practice at Frost & Sullivan and is therefore well known internationally as a leading futurist and CX expert.

Stephen is constantly on the road speaking at major conferences and I caught up with him on the phone from his base in Washington DC.


Oct 5, 2018

In this edition of the podcast I’m speaking with William Carson from Concentrix. William is based in London and is a CX Growth Hacker, which is an interesting job title and I know from working with William in the past that he has many interesting ideas about CX.

Concentrix is an American CX firm, but they deliver...