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CX Files

Nov 30, 2023

Sidharth Mukherjee is the Chief Digital Officer at Teleperformance. He is based in San Francisco, California.

Sid is focused on all things digital and CX and in this conversation with Peter Ryan he talks about the explosion in interest in Generative AI in 2023 and how it can really be applied to improve the customer...

Nov 23, 2023

Andrew McNeile is the Chief Customer Officer of ThinScale Technology. He is based in Dublin, Ireland.

ThinScale enables remote and hybrid work using bring-your-own-device by ensuring that remote employees can connect securely. The company saw a boom as the pandemic forced office workers to work from home, but what does...

Nov 16, 2023

Sagufta Janif is the Executive Director of Outsource Fiji. She is based in Suva, Fiji.

Fiji is located in the South Pacific, east of Australia and north of New Zealand. It is an island country with a population of approximately one million people, but Fiji has been punching above its weight in CX and BPO.

What is Fiji...

Nov 9, 2023

Chris Hague is the head of marketing at Yoummday. He is based in Prague in the Czech Republic. Yoummday is based in Germany and offers a platform-based approach to CX that resembles the GigCX we have often talked about on CX Files, but in the interview Chris explains how Yoummday differs from the classic gig...

Nov 2, 2023

Nerys Corfield is the founder and director of Injection Consulting. She is based in South Wales, close to Newport.

Nerys posted on LinkedIn recently about how a retail bank is using digital non-voice customer service channels - it wasn't a compliment. Peter called Nerys to discuss why so many organisations are getting...