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CX Files

Oct 26, 2023

Dianne McCoubrey is the VP of Sales at Grypp. She is based in Toronto, Canada.

Grypp helps customer service agents to get closer to customers by providing an immersive video experience.

In this conversation, between Mark Hillary and Dianne, the CX Files explores how video can be used to improve customer...

Oct 19, 2023

David Neale is the Chief Growth Officer at Nutun CX. Mike Butler is the Executive Director of Sales and Marketing at Nutun CX. David and Mike are both based in the UK, but Nutun operations are in South Africa.

Every BPO says that they do Corporate Social Responsibility (CSR). Every annual report features an update on...

Oct 12, 2023

Diane Edwards is Director of the consulting and professional services unit at the Mona School of Business & Management in Kingston, Jamaica. 

Diane has a long history in BPO management and promotion and she led JAMPRO, the Jamaican trade and investment agency for over 9 years, until 2022.

In this CX Files episode, Peter...

Oct 5, 2023

Michele Rowan is the founder and president of the Work From Home Alliance. She is based in Virginia in the US.

The CX Files talked to Michele over two years ago in 2021. At that time we were leaving the worst period of the pandemic - the lockdowns were over and a vaccine was just starting to roll out. Michele then...