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CX Files

Jan 29, 2021

Ted Nardin and Brian Kearney founded research and advisory firm 5th Talent and are based in the US. During the Covid-19 pandemic they asked 4,000 contact center agents about their WFH experience. Now they are back with new research focused on what CX leaders have learned and need to know about WFH.

Jan 22, 2021

Nate Brown is the Chief Experience Officer at Officium Labs and the co-founder of the CX community CX Accelerator. He is based in Nashville Tennessee.

In this episode, Nate talks about the people who work in CX. How do we fix the "minimum wage" reputation of CX and how do companies attract the best talent and start...

Jan 15, 2021

GigCX is often compared to traditional contact centers or BPO, but there is an opportunity to re-think how customer service is designed throughout the entire customer journey.

Megan Neale is co-founder and COO of Limitless Technology, based in London. She explains how the Limitless platform works and how we need to...

Jan 8, 2021

Victor van Baal is the GTM lead and MD of Qelp at Sykes Digital Services (SDS) and Amahl Williams is a director of SDS. Victor is based in Amsterdam in the Netherlands and Amahl is based just outside of Boston, Massachusetts in the US.

In this episode we focused on post-Covid digital transformation, innovation, and...