May 8, 2025
Michael Aronowitz is the Senior Vice President of Revenue Growth at VXI Global Solutions. He is based in Miami, Florida.
Mark Hillary called Michael to discuss the importance of turning contact centers from cost centers to profit centers, emphasizing the need for revenue generation through customer interactions.
Michael...
Apr 30, 2025
Jonas Berggren writes the popular Transform Customer Service newsletter on LinkedIn. He is the Chief Business Development Officer EMEA and member of the executive leadership team at Transcom. Jonas is based in Stockholm, Sweden.
Mark Hillary and Jonas have published a new book together called The CX (R)evolution - so...
Apr 24, 2025
Amas Tenumah is the host of the Amas Talks podcast. He is based in Oklahoma City, Oklahoma, US.
Amas has a long history focused on customer service and service innovation. He regularly advises companies and speaks at events forcused on CX. On his LinkedIn Amas says: "I’m a digital philosopher, keynote speaker and...
Apr 17, 2025
Phil Kitchen is the Founder & Managing Director of Customer Contact Panel. He is based in Sheffield, UK.
He recently attended the Outsource 2 Jamaica conference in Montego Bay, Jamaica. Peter Ryan caught up with him to discuss what Jamaica is offering to potential clients in locations such as the UK - outside their more...
Apr 10, 2025
Juan Caire is Co-Founder and CEO of Alliance BPO Services, based in Hermosillo, Sonora, Mexico.
Jim Farnsworth is the CEO and Founder of Octayne Ventures, based in Denver, Colorado.
Peter recently visited Hermosillo and talked to Juan and Jim about the potential for growth in the BPO industry and the importance of value...