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CX Files

Jan 26, 2023

Paige Webster is the Founder and CEO of Webster Global Site Selectors. He is based in Phoenix, Arizona.

Paige is focused on site selection and economic development and he has advised companies seeking to invest in new regions all over the world. In this epsiode Paige talks to Peter Ryan about the complexity of site...


Jan 19, 2023

Justin Custer is the Founder and CEO of ChatLingual. He is based in Boulder, Colorado.

This CX Files episode delves into how digital chat is revolutionizing the way businesses interact with their customers; thus transforming the customer experience. Mark Hillary and guest Justin Custer discuss the benefits of digital...


Jan 12, 2023

Stephanie Todd is based in Minneapolis, Minnesota. She is the founder and CEO of advisory firm Soul CX and has a history managing travel and airline customer service processes.

After his own travel nightmares over the holiday season, Peter Ryan called Stephanie to ask about the problems airlines are facing at present....


Jan 5, 2023

Mark Walton spent the past couple of years as CEO of specialist work-from-home BPO company Sensée. He stood down in May 2022 and then launched Cloudbase Partners with the Flex@Home Workspace Health & Safety audit app as the intial product. This app helps companies to audit their WFH environment to ensure the business...


Dec 29, 2022

It's the end of 2022. In the last few days of the year you may be away from the office taking it easy, so why not catch up with this final CX Files for 2022?

Peter Ryan talked to a group of CX experts and analysts to learn about their observations on 2022 and ideas for what to watch in 2023.

The panel included:

Rod...