Apr 28, 2022
Steven Van Belleghem is an author and keynote speaker with a strong focus on CX. Based in Belgium, Steven has now written four books focused on CX and has spoken at around 1,000 events in over 40 countries.
In this episode of CX Files, Steven talks to Mark Hillary about the ideas contained in his most recent book and...
Apr 21, 2022
Paul O'Hara is EVP of Business Development at Teleperformance EMEA. He is based in the Newcastle area of the UK.
Paul is on a mission to demonstrate the true value of great CX partnerships. Good CX can create value AND revenue and should not be seen as a cost to a business - if you design CX effectively then it can not...
Apr 14, 2022
Wiktor Doktór is the founder and CEO of Pro Progressio, he is based in Warsaw, Poland.
Pro Progressio supports the BPO and CX industry in Poland with research, advisory work, and events.
Peter talked to Wiktor during a recent Pro Progressio event in Gdańsk about the CEE region and opportunities in Poland.
Apr 7, 2022
The Ryan Strategic Advisory Front Office BPO Omnibus Survey for 2022 is now published! In this edition of CX Files, Peter talks about the results - focusing on the top 5 countries globally - with a panel of leading global BPO and CX experts... the guests on this episode are: