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CX Files

May 27, 2022

Cathy Jooste is the CCO and US Nearshore director at Atento. She is based in Florida in the US.

Nearshoring is a strategy that is changing fast, especially because of the Covid experience where long distance travel became extremely difficult. Cathy talks to Peter Ryan about interesting new locations and how nearshoring...

May 19, 2022

Daniel Hay is the CX and Digital Transformation Leader at Dow (Latam). He is based in São Paulo, Brazil.

With a 125-year history, Dow is one of the largest chemical producers in the world with products that include plastics, chemicals, and agricultural products - it's an enormous global B2B operation and Daniel...

May 12, 2022

Faye Joubert is VP of Service Delivery at iSON Xperiences. She is based in Johannesburg, South Africa.

Faye talked to Peter about the importance of CX and BPO partnerships, especially in the post-pandemic business environment where so many industries are coping with a rapid wave of change.

May 5, 2022

Nadia Pace is a board advisor and executive mentor - she holds non-executive positions on several corporate boards. She is based in Malta.

As a former CEO and with extensive CX experience, Nadia often advises on how to create success in the CX environment so Peter called to ask for her top advice.