Preview Mode Links will not work in preview mode

CX Files

Oct 25, 2019

Dave Rizzo is the President of the Asia Pacific region for Teleperformance. The CX giant just launched their Teleperformance Innovation Experience Center (TIEC) in Silicon Valley California. In this episode, recorded in California, Dave explains the need for innovation in CX and why they launched the TIEC now.

Oct 18, 2019

Sarah Burnett is EVP at Everest Group with a focus on digital systems, AI and automation. She is the chair of BCS (British Computer Society) Women, she founded the BCS AI Accelerator, and she is a tech mentor at Durham university helping women into careers in IT.

Sarah recently published a research paper title the PEAK...

Oct 11, 2019

Vit Horky is the founder of Brand Embassy, which was recently sold to NICE InContact, where he is the Senior Director of Digital Experience. Based in Prague, in the Czech Republic Vit is an author (Check the January episode about his book) and expert on CX.

This episode was recorded in person in São Paulo - Vit...

Oct 4, 2019

Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that aims to focus on value creation rather than just cost reduction - as we know this is quite different from the usual pitch a customer service supplier makes.

Nicola wrote a recent blog on LinkedIn...