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CX Files

Jun 28, 2019

Ved Sen is a Digital Evangelist at Tata Consultancy Services (TCS). He is focused on digital strategy, acceleration and innovation and from his base in London he advises TCS clients on how to utilise new innovations, platforms, and business models.

Ved is also the author of a book titled Doing Digital, Connect,...

Jun 21, 2019

Evan Jones is the CIO of Youth Employment Accelerator, Harambee, based in Johannesburg, South Africa. He is also the National Board Chairman of BPeSA, promoting and advising the wider BPO industry in South Africa.

In this episode of CX Files Evan talks about Impact Sourcing and how CX can be used to create employment...

Jun 14, 2019


Shai Berger is the CEO and co-founder of Fonolo, a technology company based in Toronto, Canada. Fonolo manages call-backs for contact centres eliminating the need for customers to wait on hold. In this podcast Shai explains how a simple change can have a dramatic effect on CX.

Jun 7, 2019

Rod Jones is a contact centre legend. Based in Johannesburg, South Africa, he has consulted and advised on contact centres for over 40 years. Contact Centre Helper magazine once called him the most trusted contact centre advisor *globally*. His work takes him all over the world both to work with clients and to speak...