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CX Files

Nov 24, 2022

Roger Beadle is the founder and CEO of Limitless. Roger is based in London, UK.

Peter Ryan caught up with Roger to talk about GigCX and how it offers the opportunity to do more than just change how customer service agents are paid - hiring agents that love the brands they support is just one example. Flexible CX is...


Nov 16, 2022

Chris Gillen is the CEO of A Closer Look. He is based near to Atlanta, GA.

A Closer Look is focused on CX market research and explores most of the major industry verticals. In this discussion with Peter Ryan he talks about research A Closer Look has carried out on the travel industry - focusing on the forthcoming...


Nov 10, 2022

Jonathan Steiman is the CEO and founder of Peak Support. He is based in Cambridge, Massachusetts. Jonathan worked as an analyst with Peter in the past, but since then he has created his own CX company. In this conversation he talks to Peter about BPO and how he went from analyst to CEO in the BPO environment...


Nov 2, 2022

Jonas Berggren is the head of business development for Transcom - focused on leading the northern European division (baltics and nordics).

He recently published a long article on LinkedIn (link below) exploring the values of GigCX, but Jonas went beyond just arguing for GigCX, he was exploring flexible work and what it...