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CX Files

Oct 28, 2021

Hailey Corr is a senior marketing manager at Vistio. She is based in Puerta Vallarta in Mexico. Vistio's software helps agents inside contact centers deliver a better customer experience by guiding them automatically to the information the customer needs. 

This is real-time automation and in this episode Hailey...

Oct 21, 2021

Steve Soechtig is the Global CEO of Ogilvy Experience. He is based in Denver, Colorado.

Steve is focused on the entire customer journey and how brands can create a fantastic customer experience so in this episode he talks about how to build better, longer-lasting customer relationships with a focus on CX.

Oct 14, 2021

Professor Moira Clark is a Professor of Strategic Marketing at Henley Business School in the UK. She is also the founder and director of the Henley Centre for Customer Management. 

In this episode Professor Clark explores the need to build back better post-pandemic CX and also the total lifetime value of customers.

Oct 7, 2021

Tijana Dmitrovic is the CEO of Contact Service based in Belgrade, Serbia.

She started out in the industry as an agent and is now in the c-suite so how can more CX focused organizations offer a stronger career path to their employees? Tijana talks to Peter Ryan about her own experience and how Contact Service aims to...