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CX Files

Aug 26, 2021

Gareth Richards is the co-founder and CEO of Help With My Visa! 

In this edition of the podcast, Gareth explains what travelers are looking for when applying for visas, how agencies supplying these documents can prove their own CX, and what the post-vaccine environment will mean for travel-focused firms like his own. 

Aug 19, 2021

An electric vehicle (EV) is plugged into the ChargePoint network every 2 seconds, but is the charging infrastructure for EVs being upgraded fast enough for drivers? The UK will ban petrol and diesel vehicle sales from 2030 and many countries have similar deadlines so what will the future driving experience be like?

Aug 12, 2021

Tom Doran is the Head of Remote Working at health insurance company Bupa. He is based in Manchester.

Bupa was founded in the UK in 1947, but has been expanding overseas since the 1970s and is now a global company with over 31 million customers.

Tom was managing WFH CX long before the pandemic and had to help the rest of...

Aug 5, 2021

Sure is a Guernsey-based telecoms firm with a 125-year heritage. Charlotte Dunsterville is the Chief Consumer Officer and therefore leads all consumer engagement - including sales and customer service.

Sure has a focus on telecoms for islands - from the Channel Islands down to the South Atlantic.

In the podcast,...