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CX Files

Apr 20, 2023

It's that time of year again - the 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey is being revealed by Peter live in Poland at exactly the same time as this episode drops - so if you are downloading this on April 20th 2023, then you are one of the first to hear the results!

Which are the most favoured offshoring locations around the world for CX and BPO?

This is probably the largest annual study in the industry and is updated annually. In this episode, Peter explains how the research was conducted, what it means, and where are the top 5 global locations that are seen as the best for CX services?