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CX Files

Apr 27, 2023

Who managed the limousine logistics at the Academy Awards in Hollywood, California earlier this year? You might not expect it, but one of the leading customer care and dispatch services for luxury autos is based in Serbia.

Marko Torovic is the founder of NSourcing, a specialist BPO focused on limo logistics and trucking. Peter caught up with him during his recent tour of Europe to talk about limos and managing customer expectations when they demand luxury from start to finish.