Preview Mode Links will not work in preview mode

CX Files

Aug 5, 2021

Sure is a Guernsey-based telecoms firm with a 125-year heritage. Charlotte Dunsterville is the Chief Consumer Officer and therefore leads all consumer engagement - including sales and customer service.

Sure has a focus on telecoms for islands - from the Channel Islands down to the South Atlantic.

In the podcast, Charlotte talks about managing B2B and B2C processes together and how to blend sales targets with customer service.