May 9, 2023
Peter's recent article:
https://ryanadvisory.com/5-impacts-of-cx-bpo-mega-consolidation/
Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX innovation and diversity in the industry?
This emergency CX Files features these speakers joining Peter from his base in Montreal, QC, Canada:
Anne Bibb
Founder and CEO, Remote Evolution
Dallas, TX, USA
https://www.linkedin.com/in/annebibb/
Lian Rowlands
Owner, Tayma Solutions
Swindon, UK
https://www.linkedin.com/in/lian-rowlands-a26119/
Rod Jones
Founder, Rod Jones Contact Centre Consulting
Johannesburg, South Africa