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CX Files

Oct 12, 2023

Diane Edwards is Director of the consulting and professional services unit at the Mona School of Business & Management in Kingston, Jamaica. 

Diane has a long history in BPO management and promotion and she led JAMPRO, the Jamaican trade and investment agency for over 9 years, until 2022.

In this CX Files episode, Peter Ryan talks with Diane about the compliance implications of the Jamaican Data Protection Act 2020. This law comes into force on December 1, 2023 and many companies are still not ready.

Is this a Caribbean and nearshore version of the rush for GDPR compliance we all saw a few years ago in Europe?