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CX Files

Feb 15, 2019

Atul Vashistha, is the Chairman and CEO of Neo Group. Neo Group was founded in 1999 and is a US-based consulting and advisory firm focused on global services and sourcing. Atul has written three books about globalisation and sourcing and he is on the US Department of Defense Business Board - an advisory body that provides the US government with private sector expertise.

In the podcast Atul talks about managing the risk of working with other companies who deliver services to your customers.