Yoni Epstein is the founder and chairman of itelbpo, based in
Jamaica. In the podcast Yoni talks about automation, AI, bots, and
what this all means for the contact centre - and the team working
inside contact centres.
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.