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CX Files

Jan 10, 2020

James Dodkins is better known as the CX Rock Star. He blends music and business insight when helping companies improve their CX. Customer Experience magazine recently called him the #1 CX Influencer in the UK. 

In this episode we discuss how companies need to change so they function more like a football team, how to hire the right people for great CX, and how to explore collaboration.