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CX Files

Dec 8, 2022

Steve Mosser is the Group CEO and Head of Innovation at Sensée. He is based in London, UK.

Sensée is a homeworking specialist. They design customer service and CX solutions using 100% WFH teams - and have done so for around two decades. When the pandemic arrived Sensée already had all their people at home anyway - they started advising clients on how to manage the crisis. In this interview, Steve talks to Mark Hillary about how to build a team culture with a team that is not working in the same place and how companies can move on from just WFH to embracing more flexible work. As companies negotiate a hybrid future that involves offices and working from home, how has Sensée built a strong corporate culture with no offices at all?