Preview Mode Links will not work in preview mode

CX Files

Jun 23, 2022

Stefan Freyer is the Managing Director of Orphoz (a McKinsey company supporting cross-industry transformation and project management) - he is based in Berlin, Germany.

Stefan recently talked to Mark about the disconnect between grand visions of CX and the reality on the ground when implementing a project - so Mark called him back to record Stefan's ideas on this implementation gap for the CX Files.