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CX Files

Oct 18, 2019

Sarah Burnett is EVP at Everest Group with a focus on digital systems, AI and automation. She is the chair of BCS (British Computer Society) Women, she founded the BCS AI Accelerator, and she is a tech mentor at Durham university helping women into careers in IT.

Sarah recently published a research paper title the PEAK Matrix Assessment for RPA, assessing all the top Robotic Process Automation companies - over 20 of them. In this podcast she talks about the RPA market now and in the future.