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CX Files

Apr 28, 2020

Rod Jones is a contact centre strategic adviser, industry analyst, and consultant. He is based in Johannesburg, South Africa, and he is something of a legend in the CX analyst circles. 

Rod has spent 50 days in lockdown so far and has been using his time to call CX analysts and operators to ask about a path to the new normal. This episode features me (Mark Hillary) and is just a taster of the full interview. Follow these links to hear the complete conversation: