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CX Files

Mar 2, 2023

Nathan Muniz is the founder of 247SECRETARY.COM. He is based in Ocala, Florida.

247SECRETARY.COM is a BPO that works with agents in the Philippines. Nathan has worked hard to specifically make his team a valued part of the local community in a great example of impact sourcing in one of the most popular destinations for offshore CX.

In this interview, Nathan talks to Peter Ryan about how he started the company and why he is so focused on the community and making a difference.