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CX Files

Jan 24, 2020

Matt Sims is the founding director of 4t4Consult, based in the UK.

Until last year he was the CEO of Teleperformance in the UK and South Africa. He has taken some time off to go running and fishing, but now he is back in the CX market as an adviser. In the podcast he explains what his clients are looking for - both from the perspective of CX suppliers and their clients.