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CX Files

Apr 16, 2020

Marianne Rutz founded Rutz consulting over 20 years ago and she had advised companies such as Hertz, Thomas Cook, Ralph Lauren and Banco Santander. She is based in Stirling, in Scotland.

Her focus is operational excellence for contact centres and she also hosts a podcast titled The Operational Excellence Show.

I asked Marianne to tell me about some of the problems of trying to shift very quickly to a work from home strategy - just as many companies are doing right now.