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CX Files

Mar 30, 2023

Kirk Laughlin is the Founder and Chief Analyst at Nearshore Americas. He is based in Connecticut in the US. Nearshore Americas is the definitive authority on knowledge service exports across the Caribbean and North, Central and South America. 

Kirk recently hosted the CrossConnect Forum in London. This event was focused on introducing many Caribbean destinations to a British and European audience. Peter Ryan talked to Kirk about the forum and the opportunity for non-US companies to take a closer look at the Caribbean region for CX and BPO.