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CX Files

Aug 14, 2020

Kelvin Plomer is director of player experience at Jagex, based in Cambridge in the UK. Jagex is well known for their classic RPG, Runescape, but they have several other games in their portfolio.

In this episode Kelvin talks about managing player experience and how this differs from traditional CX. He talks about supporting players and employees mental health and the post-Covid WFH experience. 

Gaming is a positive experience for most players, but where can problems develop?