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CX Files

May 15, 2020

Kathy Juve is the EVP, Customer Experience Technology & Insights Division, at Concentrix. She is based in Orlando, Florida.

Kathy is focused on looking forward to the future of CX - especially looking how customers are behaving, emerging  technologies, and digital transformation.

In this episode Kathy talks about the rush to digital transformation as a response to the Covid-19 coronavirus pandemic.