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CX Files

Dec 23, 2020

Jonas Dahlberg is the CEO and President of Transcom. He is based in Stockholm, Sweden.

Transcom has a team of over 26,000 people working across 22 countries using 33 languages. Jonas likes to say that they are big enough to really matter, but small enough to still listen to their clients.

In this episode Jonas talks about BPO and CX in the post-covid environment - will contact centers change in 2021?