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CX Files

Nov 2, 2022

Jonas Berggren is the head of business development for Transcom - focused on leading the northern European division (baltics and nordics).

He recently published a long article on LinkedIn (link below) exploring the values of GigCX, but Jonas went beyond just arguing for GigCX, he was exploring flexible work and what it means for the future of CX and BPO.

Mark Hillary called him at his base in Sweden to talk about the article and some of his ideas how how flexible CX is becoming essential in the post-pandemic business environment.